Little Known Questions About Canton Auto Body And Collision.

Little Known Questions About Canton Auto Body And Collision.


You need your auto, and when you leave it in the store for fixings, you can not assist stressing over the price and also the top quality of the work that's taking place under the hood. Your best security from fraud as well as defective repair work is to find a reputable technician or fixing store prior to your cars and truck needs to be repaired.


When you're looking into repair service stores, you can likewise figure out whether they have any kind of mechanics that are ASE (Automotive Service Quality) accredited. Canton Auto Body and Collision. Before you go to the service center and the engine check light is on, think about taking it to an automobile parts store who may run a computer system diagnostic test on your vehicle at no cost.


knowingly make an incorrect or misleading statement concerning the requirement for components, replacement or fixing service; state that function has actually been done or components were replaced when that is not real; stand for that products are initial or new, when as a matter of fact they are pre-owned or reconditioned; as well as advertise products or solutions with intent not to offer them as advertised.




What Does Canton Auto Body And Collision Do?


Canton Auto Body and CollisionCanton Auto Body and Collision
For even more information concerning your service warranty rights under government legislation, visit this post from the Federal Profession Compensation. You should get a created permission to tow, evaluate, examination drive, detect, or take apart any part of your automobile for the objectives of supplying a price quote of repair prices, before the action being taken.




For more details, see the Texas DMV's site on Smart Services. You might be asked to authorize both the consent to inspect as well as the permission to start repair at the same time. The consents may be on the exact same piece of paper, however they should call for a different signature.


The permission to start repair work need to likewise include the day and time that you authorized the kind - Canton Auto Body and Collision. If you choose to have actually fixings made, make certain the preliminary work order plainly defines the job to be done, charges, conclusion date, regards to repayment, and also much more. For more details, see the Texas DMV's website on Smart Repairs.




The Greatest Guide To Canton Auto Body And Collision


Canton Auto Body and CollisionCanton Auto Body and Collision
You should not enable anybody to talk for you in negotiating car repairs on your vehicle. Deceitful shops will utilize this as a reason to add on extra costs, on the premises that some various other individual accredited the repair services.


You must clearly suggest in composing that offering this info does not make up a permission to inspect or repair your vehicle. The consent to inspect or repair is a totally separate permission that ought to likewise need your signature. Deceptive shops will remove this individual info from you, commence job without your permission, as well as after that claim that you licensed the work because you provided this information as well as would not have done so unless you had actually authorized the fixings.


This is normal as well as is not always a sign that you require a whole new transmission. Once the transmission is dismantled as well as reconstructed with the same old seals and also parts, it usually does not function the same as before; The store starts repair service work on your vehicle without initial getting your permission to perform the repair service work, published here and also after that charges you for repair service work that you did not license; The shop provides you a verbal quote as to the cost of repair services, then charges a higher price; The store represents that fixing services will be finished by a specific day in order to induce the sale, then fails to have the repair service services finished by that day; The store falls short to disclose reassembly or inspection charges before beginning repair work; The store promotes "Free hauling" as well as then needs you to pay for your towing expenses; The store states it will certainly provide a cost-free rental vehicle throughout fixings and after that needs you to pay for the rental costs; The shop says they will certainly provide repair service solutions pursuant to a warranty after that bills you for repair service work covered by the service warranty; The store begins fixing work prior to getting written approval of the loan from the finance firm, in those instances where you borrow cash to pay for repairs.




Canton Auto Body And Collision Fundamentals Explained


Canton Auto Body and CollisionCanton Auto Body and Collision
If the cost is much greater than the quote, or if the job was done without your go to website authorization as well as you feel that you have actually been overcharged, examine the expense. Have the shop draw up the reasons for the distinction in price, as well as maintain this composed description along with the work price quote, final bill, and various other learn this here now paperwork.




 


(The auto mechanic may return some components, such as generators as well as brake shoes, to the parts provider for a refund, so you might not be able to obtain all of them - Canton Auto Body and Collision.) Even if you are unhappy with the technician's explanation of the difference in between the estimate and the final charge, keep in mind that if you decline to pay a repair service expense-- also an expense in conflict-- the mechanic has the legal right to keep your car up until you pay.


If you think that the service center has not properly repaired the lorry or billed you way too much as well as you can not get them to fix the issue to your satisfaction, your primary step must be to take your automobile to another service center. Offer the second auto mechanic a duplicate of your detailed receipt and order an assessment of the supposed repairs as well as parts.




Little Known Facts About Canton Auto Body And Collision.


If you notice the exact same trouble with your cars and truck is reoccuring, or locate a new trouble that should not have actually emerged, you will be in a better setting to discuss a reimbursement from the very first auto mechanic if you get a second auto mechanic's opinion of the work carried out in writing. If you paid by credit card and are dissatisfied with the repairs that were carried out by the technician, after that you might dispute the charge with your bank card firm.

 

Canton Auto Body And Collision for Beginners

The Of Canton Auto Body And Collision


Canton Auto Body and CollisionCanton Auto Body and Collision



Every brand attempts makes to sure that they have unique attributes to set them apart from the competitors. You will possibly com throughout the I-CAR qualification logo on sites or at the shop itself, in the procedure of getting your vehicle repaired. There are plenty of vehicle body as well as crash service center that will "promise" quality work & solution, but that doesn't mean their teams are trained or qualified to recover your vehicle's look and structural integrity.


A vehicle body store that is accredited by the manufacturer takes their training even better. This includes making use of authentic OEM auto parts, paint and parts for that brand name, along with requiring service technicians to maintain certification in the brand standards. While a body shop might be I-CAR Gold accredited, that doesn't constantly imply they have technicians and also estimators that are likewise certified by the supplier, like those at Coggin Collision.


This permits our customers and insurance policy carriers to be confident that we obtain your automobile back to original manufacturing facility requirements. If you wish to schedule an in-person, you can do that as well. Just click "schedule an appointment" as well as it will take you to our online scheduler. You can also call us will arrange and validate your visit.


Our group of estimators can provide you an idea when you arrange your visit, about the approximate time your estimate will take. Also with significant damage, fixings can take between 1-2 weeks, on average. There are several variables that go into this average. This moment structure commonly depends on a selection of factors, such as auto components availability for your car, the insurance company's process as well as the root cause of the damage.




Canton Auto Body And Collision Things To Know Before You Get This


Coggin Collision Centers utilize all major insurance coverage business, including (yet not restricted to) Allstate, State Farm, Geico, USAA, and also AAA. Searching for out if we are a preferred body buy your insurance provider? You can give us a call or contact your insurance company with any type of questions you might have.


5 The first as well as auxiliary applications have to be finished as well as authorized by the proprietor, companions, participants or corporate officers. The extra applications include yet are not restricted to: Copy of Company Certification or Formation documents Certificate of Occupancy or Local Approval type (Zoning) Lease arrangement or copy of act Certification of examination by Fire Marshall Child assistance kind Trademark card form Finger print demand alert type Copy of Vehicle driver's Certificate Telephone Bill or Installation Order Business hours of operation Declaration advising if facility will certainly be performing painting solutions New Jersey sales tax ID number.


This consists of yet is not restricted to: Garage keepers liability insurance coverage Employees' settlement insurance Fire insurance policy Any type of other coverage required by the MVC Have and keep an automobile body repair service center reference source (ledger or computerized) for approximating the cost of repair work. Equipment to safely elevate and also sustain lorries for assessment throughout repair.


For all spray painting: An enclosed location for redecorating which abides by all relevant security, fire, environmental and other guidelines. The ways to provide fresh air to workers within the spray location. A filtering technique to lower fragments from the air exhausted from the spray area with requirements developed by the state or federal government.




4 Easy Facts About Canton Auto Body And Collision Explained


Canton Auto Body and CollisionCanton Auto Body and Collision


Provide evidence that a minimum of one employee or 10% (whichever is better) of workers have actually finished a recognized vehicle body repair associated training program throughout the year right away coming before the application for a preliminary revival of license. An auto body repair service facility might additionally qualify for a complete license if it fulfills every one of the above problems and has a written contract to subcontract with an additional qualified ABR.


A1 Automobile Body is happy to bring car detailing in as a brand-new solution. From our team to you, A1 Vehicle Body now recognize the details. visit As our client, we welcome you. You will receive the finest and also finest quality of repair services readily available. These fixings are enabled only by our continued dedication to the collision sector.


As a participant of business community, we stick to a Code of Ethics, our promise to you will certainly always be sincerity, stability, security as well as craftsmanship. If you have any questions, please ask us. Our experienced specialists are all set as well as happy to aid you at all they can.


We just use certified, authentic components that originate look at this now from the original devices supplier, so your automobile will certainly constantly be repaired with the highest possible top quality products on the marketplace - Canton Auto Body and Collision. Whether your damage is pushing or otherwise so severe, it's always a great suggestion to start on the repair process earlier instead than later.




Canton Auto Body And Collision Fundamentals Explained




When considering whether you need automobile body or mechanic repairs, lots of people make the error of assuming that mechanics are qualified to do all car repair services. When an auto needs repairs, specifically complying with a crash, the very first quit for a lot of people is a technician. They never consider whether they need an auto body vs mechanic.


For cars and trucks with body and also mechanical damages, a car body store is the very best alternative. Like auto mechanics, body stores have the tools and understanding to make the vehicle secure to operate. They can additionally execute the necessary body repairs to obtain the vehicle looking like it did prior to it was damaged.


The whole look of the car needs to be evaluated to make it look like it did before the accident. Also a low-speed accident can cause changes to the whole body of the lorry. Panels can shift as well as twist far from the factor of effect. An automobile body store can review these modifications and also determine the very best method to bring back the appearance of the lorry.


What concerning the body panels opposite from go to this site the point of impact? A car body shop can inspect to make certain that other components of the automobile body are still effectively straightened, and also that there's no covert damages.




Canton Auto Body And Collision - An Overview


 


In the end, it isn't concerning that does far better at their work. Automobile body stores as well as auto mechanics both have considerable training and experience in their areas. While these fields have some overlap, they're not interchangeable.


For support, call the OCAPP Hotline (800) 329-7518 - Weekdays, 8 a. m. - 5 p. m. Air permits are needed for procedures that emit air pollutants. Examples of tools that may need an air permit include paint cubicles, solvent parts washers, unpleasant grinding or blowing up procedures and also gasoline dispensing pumps and also containers.


For all your shop's procedures, you must take a look at the complying with to see which operations are exempt and which may require an air license: If you can demonstrate that the devices or operation does not release more than 10 pounds each day of air toxins, it is identified as a de minimis resource of air pollution and does not require an air permit.

 

A Biased View of Car Scratch Repair

Little Known Facts About Car Scratch Repair.


Putty blades or body fill spreaders are used to mix body filler, which is also understood as Bondo. They are available in both metal and plastic, yet metal is a lot more resilient and also less complicated to cleanse. A convenient device for a fast repair, the suction mug gets rid of surface area damages with a suction pressure that draws the metal to a convex placement.


This device spot-welds a stud in position to pull the damage; after the damage is drawn, the stud is broken off and also the location is ground down. Stud welder dent pullers set you back even more than a screw-in model, yet the outcomes will deserve it! If you don't understand much about these vehicle body fixing devices, do not let that stand in the means of your strategy to end up being a collision technology.


A lot of employers like to hire automobile body and glass repairers that have actually completed a training program in auto body or glass repair work. Still, many new body and glass repairers start work without previous training.


As they get experience, they proceed to extra complicated job, such as aligning vehicle frames. Some body repairers might become trained in just 1 year, but they generally need 2 or 3 years of hands-on training to come to be fully independent body repairers. Fundamental automotive glass setup and also repair can be discovered in just 6 months, however coming to be totally independent can take up to a year of training.




The Ultimate Guide To Car Paint Scratch Repair


For lots of people, their car is their key mode of transportation.


When considering vehicle fixings, many individuals connect all sorts of repair services with a grease monkey store. In truth, there are very unique differences between an auto mechanic and also an auto body store. Not having a clear understanding of what makes them different can bring about less than sufficient results when you have actually repair work done on your lorry.




Car Paint Scratch RepairCar Paint Service
They have the tools, area, and highly trained professionals to make certain the task is finished correctly the very first time. As claimed earlier, it all boils down to recognizing what sort of trouble requires dealing with, and which organization is dedicated to it. It does not concern which is much better at an offered point they each focus on a really certain collection of solutions.


Seung Lee, the owner of National Vehicle Accident, finished from University of Washington with BA in Service Administration focusing in Money and also Information Solution. He started his occupation Read Full Article benefiting Boeing Firm as well as went on to pursue his interest in possessing a service. He determined to buy National Vehicle Crash in 2007 as well as have actually been independent and owner operated ever since.




The Only Guide to Car Paint Scratch Repair


It is our passion visit the website and also rate of interest to recover your automobile back to pre-accident condition or far better (car scratch repair). Got in an accident, do not fret. We will certainly work directly with your insurer in your place to take the worry out of managing the insurance policy cases and also to see to it that your automobile repair is complete as well as performed with the finest quality of both workmanship and components.




Do you have a hectic routine and also can not go down off the lorry at our store? All we require is a consent from you to drive your vehicle to and from our store thinking the automobile is in drivable condition.


Published by on Oct 30, 2019 in Blog Our automobiles are precious investments and whether you are preparing for harsh weather, or preventing accidents with other chauffeurs, you try your ideal to avoid any kind of vehicle body damages. Dings, damages, scratches and also other more significant forms of damage can happen to your auto.


Damages are bigger than inch and also normally create damage to the paint and steel. Dings are even more of a visual problem and mainly affect the resale value of the auto.




What Does Car Paint Service Mean?


To fix dents and also dings, body filler is usually used to address dings and minor damage while more significant dents might need replacing the panel. Highway Car Body specializes in paintless damage repair service, an inexpensive procedure that includes thoroughly pushing the damage back out using unique tools on the front as well as rear of the panel.


Commonly it results in damaged tail lights and a split bumper. Also small damages can cause a lot more significant underlying issues such as trunk malfunctions, misaligned wheels and also electric troubles. If the body of your lorry is broken or the frame bent because of a back side, and even a front end, collision, you will need to address the problems instantly.


If your lorry wants a brand-new windshield or windscreen fixing, contact Freeway Automobile Body for a free estimate. Despite the degree of the damage your automobile has actually endured if it can be repaired, our automobile body professionals will certainly repair it. Our repair process is basic and extensive.


You can discover more concerning our procedure right here. For more details on common automobile body damages, and also just how Freeway Vehicle Body can aid with repair services, call us today!.




Facts About Auto Paint Revealed


?.!!. They use the most recent technology to provide you services that you can not discover somewhere else. The rate of the solution is among the very first points that lots of vehicle proprietors take into consideration when searching for a car body repair service firm. Most professional car body repair work business give affordable rates to aid preserve their customers, so they have a tendency to offer extremely inexpensive prices.




Car Paint Scratch RepairAuto Paint

 



Dealer professionals have to complete extra training supplied by the OEM, article source as well as in doing so come to be specialized and also licensed for that particular vehicle make. Independent car repair work shops are services that are independently owned and also run. In states regulating a smog or emission examination, usually, independent vehicle fixing stores offer these examinations too.

 

Everything about Full Tilt Auto Body Northampton

Not known Details About Full Tilt Auto Best Auto Body Shop Northampton

 

Full Tilt Auto Best Auto Body Shop NorthamptonFull Tilt Auto Best Auto Body Shop Northampton

December 3rd, 2020 by Fix Auto United States If your automobile is harmed during an accident, you may need auto body service center services. To figure out which services you need, you need to discover specifically what auto body service center have to use. An auto body shop repairs or changes exterior cars and truck elements, such as: Bumpers Dents Paint Windshields Usual auto body shop solutions consist of Dents and also various other surface problems can degrade rapidly, so you'll desire to address them quickly following a crash.


Repaint scrapes and also rock chips can lead to rust and also other underlying vehicle damages. An auto body store can get rid of paint damages as well as guarantee your vehicle's paint job looks great as brand-new.


Fractures, scrapes, as well as other bumper damages can be difficult to attend to given that bumpers come in lots of styles and also dimensions as well as are created from a large range of materials. An auto body store has team accessible who can examine any type of bumper damages to your vehicle and recognize the most effective way to fix this damage.


Thankfully, an automobile body shop can help you deal with or replace your bumper, no matter whether your bumper is built from metal, light weight aluminum, or a composite material. An automobile body shop is not the same as an automobile mechanic store. A vehicle body store focuses specifically on a vehicle's outside, while an automobile service center solutions or replaces a vehicle's mechanical parts.

 

The 6-Second Trick For Full Tilt Auto Car Scratch Repair Northampton


Typical automobile technician shop repair services include: If your cars and truck brakes fail as well as contribute to a collision, you need to change them. An auto mechanic store can change your brakes after a mishap.

 

 

 

Full Tilt Auto Best Auto Body Shop NorthamptonFull Tilt Auto Car Body Repair Northampton

 

 

 


If you stop working to get your car's oil transformed occasionally, your vehicle's engine may become improperly lubed, which can add to serious engine issues. Routine check outs to an auto technician shop to change your car's oil will certainly ensure your lorry's engine is effectively lubed. A head-on crash can trigger extreme damage to the front end of your car, and also it may influence your lorry's engine.


Auto technicians can figure out which engine components were damaged during the collision as well as fix or change them. Following a crash, go to a car body shop to deal with or replace any type of damaged outside components and also a grease monkey store to repair or change any type of mechanical parts that hamper your ability to drive securely.


Make certain to choose a car body or auto mechanic shop that has actually licensed specialists on hand. If you require car body repairs adhering to an automobile crash, our licensed technicians are happy to aid you.

 

 

 

Full Tilt Auto Car Body Repair Northampton for Dummies


INFO.FIX. This article was added by, a leading market expert and also collision service center servicing South San Jose.

 

 

 

Full Tilt Auto Best Auto Body Shop NorthamptonFull Tilt Auto Auto Paint Service Northampton
From accuracy framework aligning to minor scratch repair, a trusted automobile body shop will be able to give proficiency with a selection of solutions. Whether you have actually lately remained in a major accident or simply wish to lastly deal with some old little damages, you'll wish to be certain that you bring your lorry to a body store that has a demonstrable track document of customer complete satisfaction.


By utilizing electronic measurements, you can be certain that your automobile's structure will certainly be returned as very closely as possible to its pre-accident problem and also supplier's specifications. In this practical technique, the solution tech uses a specialized collection of tools that allows the dent to be dealt with from inside the auto's paneling, which means that the taxing procedure of paint can be bypassed.


From flames to fades, if you desire your car to tackle an one-of-a-kind appearance, you'll desire a highly-experienced professional to take care of the task. When it boils down like golf spheres, the damage can be awful, yet that doesn't suggest it can't be seamlessly fixed. After you've remained in a major crash, the last thing you require is the included anxiety of dealing with your insurance coverage company in relation to your site here automobile body repairs.

 

 

 

How Full Tilt Auto Body Shop Northampton can Save You Time, Stress, and Money.


, be sure to get in touch with a trustworthy body store. Go ahead as well as offer Vehicle Technology Services a phone call today to request a complimentary quote!.


That much better to ask than your neighborhood vehicle body shop? People that listen to about our body shop often wonder what specifically is a vehicle body store? Or can I take my automobile to a routine repair work store to take care of a paint scrape?


A fast understanding of your auto will straight from the source certainly help you understand the distinction in between a vehicle body shop and an automobile repair service store. To significantly simplify, your vehicle has 2 fundamental divisions: The engine, which gives the power to relocate, as well as the body, which holds the engine, travelers, and everything else.


These parts aren't involved mechanically in powering the lorry or bringing it to a stop. An auto body shop repair services damages to the outside as well as non-moving components. Recovers automobiles after minor or significant accidents Services damages in the sheet steel Recovers paint and also paints to match factory colors Changes bumpers, harmed body panels, as Get More Info well as various other components that are not part of the engine Repairs or changes glass An automobile service center does normal repair and maintenance moving components.

 

 

 

Some Known Incorrect Statements About Full Tilt Auto Collision Shop Northampton


Really feel complimentary to explore our site even more to get more information about our St Paul body shop services!.
 

Crc Auto Body for Beginners

Unknown Facts About Crc Auto Body


Your engine and also cabin air filters do the essential work of ensuring that you and your auto both have tidy air to take a breath while when driving. The engine air filter helps keep debris from getting in the engine throughout the air-intake procedure. At the same time, the cabin air filter helps avoid pollutants like smoke, dirt, and plant pollen from going into the traveler cabin of your automobile.


During a service, we'll inspect and also remove your old, unclean filters and also set up new ones if needed. This way, you and your engine obtain the fresh air you need while driving. Your brake liquid is necessary to preserving risk-free stopping efficiency, although it doesn't generally require altering as usually as several various other automobile liquids.


A Firestone professional will certainly examine the problem of your brake liquid throughout a solution assessment as well as make a referral. Stimulate plugs play a vital function in the efficiency of your vehicle by igniting an air-fuel combination, triggering combustion in your engine.




The Single Strategy To Use For Crc Auto Body


Spark plugs break in time as a result of extreme temperatures, routine usage, and also outside contaminants. However exactly when they break relies on the age and health of your engine. We suggest having your stimulate plugs serviced according to your producer's suggested maintenance routine. Bring your vehicle to Firestone Total Automobile Care for routine upkeep and even more. https://www.quora.com/profile/Ninfa-Makin.


If you're a vehicle proprietor, it's essential to recognize the difference in between as well as. https://packersmovers.activeboard.com/t67151553/how-to-connect-canon-mg3620-printer-to-computer/?ts=1680445259&direction=prev&page=last#lastPostAnchor. Both of these things are important to the total efficiency, but they have different functions. Maintenance is regular solution that is needed for your vehicle while are done when your automobile is not working correctly.


That's not the only service that's vital for your automobile's performance. Here's a listing of usual vehicle maintenance required to keep your car in tip-top form: Battery Tires Power-Steering Liquid Gas Filter Coolant Engine Belts & Timing Belts Stimulate Plugs That's fairly a listing!




Crc Auto Body for Beginners




They might assume it's unnecessary, they may be also active to bring their automobile in, they might wish to delay paying for auto services, or they may not understand that doing maintenance currently can save cash in the future by staying clear of repair services. It's alright if you don't recognize the distinction between an ignition system as well as an oil cap as long as you bring your automobile to a trustworthy store for routine maintenance.




Collision ShopAuto Body Repair Shop
Maintenance is routine service that will aid lengthen the life of your vehicle, while is when a part or fluid is not doing as well as needs to be dealt with. Without proper upkeep, costly fixings could be required. Altering a timing belt is an uncomplicated treatment that is typically done around 60,000 miles.


Even even worse, it can do thousands of bucks of damage to your engine. One method to prevent a pricey fixing bill is to maintain up on set up view it upkeep. Obviously, despite regular maintenance, your car might require fixings eventually in its lifetime. Whether your vehicle is running correctly and also needs regular, or your vehicle is malfunctioning and also requires repair work, Central Avenue Automotive can aid.




Crc Auto Body Things To Know Before You Buy


Collision RepairBody Shop Near Me
Call us to schedule your consultation today!.


According to Kelley Directory's Brand name Watch study, dependability is the top concern for auto purchasers, also over price, security, or fuel effectiveness. Ultimately, consumers need to know that they can trust their auto and not have to fret about constant repair work costing them time, money as well as worry - car scratch repair. Regrettably, dependability is notoriously tough to gauge.


No person has accessibility to every one of that repair information. You might likewise often find out about a vehicle's anticipated reliability from loved ones. Various other internet sites also utilize surveys as well as polls to attempt to predict reliability. Yet word of mouth can have its issues. Public point of view takes a very long time to change.




The Facts About Crc Auto Body Uncovered


On the various other hand, some lesser-regarded brands might not get their due for even more recent improvements in high quality and integrity. Kelley Blue Publication always prefers to focus on information. To aid you compare, every brand-new lorry has a Kelley Blue Publication 5-Year Price to Own, which elements in upkeep expenses and repair work data, in addition to bigger products like gas prices as well as depreciation.


We're right here to gain your trust, as well as your commitment, and your referrals! Call and see us - discover what makes us different, and why numerous people advise us!


Vehicle Fixing Ask close friends and next-door neighbors to suggest a good technician. Beware of any type of shop that asks for settlement beforehand and also constantly inquire about service warranty terms before you agree to any repair services. Examine to see that mechanics are ASE (National Institute for Automotive Excellence) certified and also that a sign is published describing your civil liberties under the North Carolina regulation.




An Unbiased View of Crc Auto Body


The service center must offer you a composed estimate as well as ask you to authorize a permission for the repair. When you authorize the repair service, you can demand that you get back or take a look at any of your vehicle's old parts. The repair store have to alert you of any type of storage space charges you'll owe if you don't get the automobile once the repair is finished (collision repair shop) (https://forms.gle/9zb5Kc3XJ228XC6cA).

 

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15